Meena’s Marketing Mayhem
Meena’s team design all the posters and brochures for Funky Town’s clothing stores. They are a bit of a creative bunch and when you walk down that end of the office and there are clothes strewn everywhere, posters stacked in corners and brochure lay outs pinned up. It looks like organised chaos!
Meena came to see me and explained she was having issues with two of her team. The first is Ben who is very enthusiastic but seems to want to be the Head of Marketing instead of his actual role of Marketing Assistant. He is refusing or putting off work that he has called ‘boring’ even though Meena has asked him to complete these tasks and explained why they are important.
Maggie is a different performance problem. She’s very quiet and methodical and works through all the graphic design and wording on our adverts but is taking forever to get things done. Meena just wants to shout at her to hurry up!
So I said to Meena that she needs to have a performance discussion with Ben and Maggie (separately, not together!!). I emailed her our performance plan template and I thought it would all be sorted. Now I find that 6 weeks later Meena hasn’t done anything and things are worse.
Plus my manager Chris has asked me to follow up all our retail managers who had employees who rated below target in the last round of performance reviews. So this morning I called three of them and find they all have employees with performance issues. They talked to me for what seemed like hours, complaining long and hard to me about how difficult these employees are being and why can’t they just get better.
I still have 57 managers to ring and I can see this ballooning out of control!! Does anyone have any suggestions on policies or procedures I can put in place or ways I can start these managers dealing with poor performance when clearly they don’t want to deal with it and just want it to magically disappear? Please help me!
>>> Post your advice as a comment below. In the December issue of the HumanResources magazine we’ll publish the best answers and see what Flora does.