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Leaders Who Listen

Leaders Who Listen

Here at HRINZ, we’re very fortunate to have a Chief Executive who is happy to listen, motivate, encourage and drive the success of the organisation through his own actions.  The good people at AskYourTeam thought the same and wanted to showcase what a leader should be doing and what it takes to work at HRINZ.   The final outcome has been put together in a video that you can view here   Leaders Who Listen is a fantastic project that highlights what it takes to be a successful leader in the modern business and Chris finds himself in fantastic company with such leaders as Steve Tew from NZR, Celia Wade Brown – Wellington Mayor, Jo Cribb – CEO of Ministry for Women.   So take a few minutes to listen to what Chris and some of the other inspirational leaders have to...

posted on: Sep 21, 2016 | author: Matt MacKenzie

Practical HR Experience Opportunity – Student Incubator Project: Penny Thompson...

Practical HR Experience Opportunity – Student Incubator Project: Penny Thompson

As I neared the end of my HR degree I realised that I needed practical HR experience to complement my studies and separate me from the other university graduates.  The Student Incubator Project provides this experience. The aim of the Project is to give students the opportunity to learn how to gain useful HR data, how to analyse the data, and then use the data to generate recommendations that can improve the HR operations within the studied organisation. The “Incubator” day is a valuable experience offered through this project.  Following the data collection stage (which involves going into an organisation and interviewing workers) an HR professional spends a day mentoring a small group of students to help them analyse their findings and develop meaningful recommendations.  It is a great opportunity for the students to ask questions and learn from those well known in, and up-to-date with, the HR industry. I had an extremely successful experience completing this project.  I analysed the HR operations at the Porirua Budget Service.  During the project I met and interviewed a lovely group of staff and received guidance above and beyond what I was expecting from my mentor, Tania.  At the end of the project I was invited back to the Porirua Budget Service to implement my recommendations, gained a professional reference to add to my CV, and had a practical HR experience to talk about during my interviews when I began applying for jobs to start my HR career.  I highly recommend participating in this project.  You build...

posted on: Apr 20, 2016 | author: Guest post

New Employment Standards Bill will make sweeping changes – some controversial...

New Employment Standards Bill will make sweeping changes – some controversial

John Hannan, Partner at DLA Piper Auckland, shares some insight into the new Employment Standards Legislation Bill. The Employment Standards Legislation Bill (Bill) has the stated aim of promoting fairer and more productive workplaces for both employers and employees. There are three noteworthy categories of changes proposed in the Bill. The Bill will make amendments to the Parental Leave and Employment Protection Act 1987 that increase flexibility, extend eligibility for paid parental leave, change the threshold test and introduce ‘keeping in touch days’ for the employee. It will prohibit what are deemed to be unfair employment practices, including controversial ‘zero hours’ contracts. It will increase record-keeping obligations; employers will have to maintain records showing that they have provided minimum entitlements. There will be significant penalties for failure to keep such records. The Bill will also provide enhanced remedies (and penalties) where minimum entitlements are not provided. This includes remedies against managers and others involved in such breaches, not just against the actual employer Changes to parental leave – increased coverage, greater flexibility, extended rights to paid parental leave The Bill amends the Parental Leave and Employment Protection Act 1987. The most significant of the proposed changes include: New definitions of ’employee’ and ‘self-employed person’ will extend paid parental leave to include non-standard workers (for example, seasonal workers) and employees who have recently changed or left jobs. Self-employed persons who have recently ceased to be self-employed will now be eligible for paid parental leave ‘Maternity leave’ will be changed to ‘primary carer leave’. This will extend parental...

posted on: Nov 5, 2015 | author: Guest post

Are You Insured?

Are You Insured?

A note of advice on Professional Indemity Insurance from Allan Henderson of Rothbury Insurance Brokers, Wellington. Professional Indemnity Insurance is a must for any business or contractor where advice is being given. We strongly recommend that you engage an insurance expert to help identify and cover risks that you may be liable for as either a contractor, or that your employer may be liable for. As part of a professional indemnity policy it is important that your policy has an Employment Disputes extension (either included or as an optional extra). It seems we are seeing more and more cases in the media where employees are lodging personal grievance claims against their employers. The costs involved in defending such claims and, where applicable, the payment of costs to that employee can certainly add up and affect a business regardless of size. The majority of claims (69%) under these types of policy are Employment Dispute type claims. So What Is Professional Indemnity Insurance? Professional Indemnity policies respond in the event that your business faces legal action for a failure in providing professional advice and insures against actual or alleged breaches of duty, acts, errors or omissions, mis-statements, breaches of confidentiality etc. The cover is wide-ranging and can be tailored to suit contractor or company needs. At times it is easier to show the value of such cover in actual examples: Confidentiality Breach –  An employee of a business allegedly gave private information to a third party. The Privacy Commissioner made a finding that there were no...

posted on: Oct 19, 2015 | author: Guest post
Are Some Leaders Uncoachable?

Are Some Leaders Uncoachable?

posted on: Oct 9, 2015 | author: Guest post

Jenny Devine M.A., an Auckland based leadership and executive coach, is the President of the International Coach Federation (ICF) Australasia Chapter. She is credentialed by ICF as a Professional Certified Coach (PCC). Her background is in management and consultancy in the New Zealand health sector. Email: president@icfaustrlasia.com Leadership development is a key priority in many organisations. But in current times where HR budgets may be shrinking, or at best, stagnant, the money that is invested into leaders must have a high probability of delivering effective outcomes, in particular – in a climate of economic volatility and unpredictability – outcomes that ultimately affect the leader’s ability to influence the bottom-line. In many organisations coaching is considered integral to leadership development and considerable time and energy may be expended on ensuring that suitably qualified, experienced and competent coaches are engaged for the task. But the process of ensuring that the “right” employees are selected is not always carried out with the same degree of rigour. A key question for HR professionals is whether or not the leader or potential leader they are putting forward for coaching, or who is being recommended to them, is a good investment; in other words, is that person actually coachable? The International Coach Federation defines coaching as “Partnering with clients in a thought provoking and creative process that inspires them to maximise their personal and professional potential.” From this definition two key concepts can be highlighted: “Partnering”, by its very nature, infers a joint responsibility. Thus,...

HRINZ Weekly Wrap-up 28 September – 4 October

HRINZ Weekly Wrap-up 28 September – 4 October...

posted on: Oct 2, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. October is shaping up to be a big month here at HRINZ, and one with a rather celebratory feel to it. Let’s hope that it’s all topped off by an All Blacks victory at the World Cup Final on the 31st! First up, our largest branch, Auckland Branch, is turning the big 3-0 this month and to mark the occasion they have organised a range of exciting events to take place all throughout October. If you’re in the Auckland region, make sure you get along to at least one of these and join in the celebration! 30 years is a fine achievement, so congratulations Auckland Branch! Speaking of achievements and celebrations, the 2016 NZ HR Awards launched yesterday, an event which is all about recognising excellence within the HR profession in New Zealand. With two new categories added this year, there will be 17 awards up for grabs at the Presentation Dinner on 25 February. The event was a great success last year, so naturally we’re hoping this year will be even bigger and better! We know there’s some amazing work going on out there in organisations across the country, we hear about it in the office all the time, so don’t be a shy Kiwi, throw your hat in the ring and share your story with us – there’s really nothing to lose! Keeping on the theme of success and contribution, in September...

HRINZ Weekly Wrap-up: Conference Edition

HRINZ Weekly Wrap-up: Conference Edition

posted on: Sep 4, 2015 | author: Gabrielle Cus

Welcome back HRINZers! As I’m sure you’re aware, the NZ HR Conference has now been and gone for another year. It’s an exciting, exhausting, exhilarating time for the HRINZ Office Team, and this is going to be my attempt to wrap up the event in about 1000 words. This is, of course, impossible but I’ll give it a shot! My apologies to all the great speakers I won’t get to mention… It all began on Wednesday for us as half of the team headed down to the TSB while the other half managed the meetings of the Board and Branch Presidents Advisory Group which took place. It’s the only face to face meeting of the BPAG during the year, so it’s pretty great to have them all together in the same room! First up at the TSB was the somewhat dreaded bag packing which, with all hands on deck, we actually got through in a reasonable amount of time. This was followed by the setting up of the registration area, and then it was time for exhibitors to begin their pack-in! By about 5pm, most of the hard work had been done and it was time for the Melbourne Business School Welcome Reception followed by the President’s Dinner which is a chance for HRINZ to say thank you to those who have been significantly involved with the Conference. Thursday morning saw the bulk of the delegates arrive and the excitement build – it was show time! Funny man Ben...

HRINZ Weekly Wrap-up 17 August – 21 August

HRINZ Weekly Wrap-up 17 August – 21 August...

posted on: Aug 21, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. Five days ladies and gentlemen. That’s just five days until the 2015 NZ HR Conference and Expo kicks off! The team in the office are all getting very excited now and the place is abuzz with final preparations. As is always the case with events like this, you do as much as you possibly can beforehand, but there is inevitably that last minute rush of tasks to complete. Of course it’s not quite all Conference, all the time. With a Board Meeting and the annual face to face gathering of the Branch Presidents Advisory Group both taking place next Wednesday, there’s also been plenty to organise for that side of things too! Everyone in the HRINZ office will be down at the TSB Arena at some point over the two days of the Conference and we’ve been digging up and dusting off our uniforms from last year – look out for us on our science lab themed stand in our stylish t-shirts! If you aren’t able to make it to the Conference or Expo this year, then do make sure you check out the hashtag #nzhrconf on Twitter. There will be plenty of live tweeting throughout the day, keeping you up to date with all the latest Conference action. Make sure you get involved in the conversation too – we’d love to hear from you. I had hoped to give you a more...

HRINZ Weekly Wrap-up 3 August – 9 August

HRINZ Weekly Wrap-up 3 August – 9 August...

posted on: Aug 7, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. August is here which means it’s only a matter of weeks until the NZ HR Conference kicks off. In fact, this time in three weeks it will be almost all over for another year which is pretty hard to believe! If you want to join us for the Conference, but have been a bit tardy in booking, there’s only a few days left to register so you’d better get your skates on! If you’re based in Wellington and really can’t make it to the Conference (despite your best efforts of course!), then do make sure you come on down to the TSB Arena on either Thursday or Friday (27th or 28th) to check out the Expo. There’s 46 exhibitors attending, showcasing a range of the latest HR tools and services designed to help you improve productivity, engagement, wellbeing and, of course, to make your life just that little bit easier! Now, whilst that should be enough to get you along, I feel it would be remiss not to also mention the awesome selection of prizes on offer. Here in the office we’ve been collecting a list of what exhibitors are giving away on their stands, and I can tell you, you’ll want to be in to win! If only HRINZ staff could enter… Now anyone can just turn up on the day to take a look at the Expo but I would also suggest that you...

HRINZ Weekly Wrap-up 20 July – 26 July

HRINZ Weekly Wrap-up 20 July – 26 July

posted on: Jul 24, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. Would it alarm you if I said that it’s August next week? Of course we all know that August always follows July, but the rate at which the months are flying by is surprising (at least to me and those I’ve been speaking with!). August is a busy month for the Head Office Team, and momentum is steadily building towards the 2015 NZ HR Conference and Expo in August. On that subject, all plans are running nicely to schedule and it’s very exciting to see everything coming together after many months of preparation. With five weeks to go there’s still a lot more to be done, but it feels good to be getting to the business end of things! Early bird registration closed off last Thursday with a flurry of last minute activity from those eager to nab a spot for just $930, however, if you missed the boat on that one don’t panic! Registrations are still open until 13 August and standard tickets are only $1165 + GST for members, which is still a really affordable rate for an action-packed two day event, including a number of social functions. Now everyone knows that all good Conferences come with a swag bag for delegates, and I’m pleased to announce that our stylish new conference delegate satchels arrived in the office just this morning! They look great, and now it’s up to the team in the...

HRINZ Weekly Wrap-up 15 June – 28 June

HRINZ Weekly Wrap-up 15 June – 28 June

posted on: Jun 26, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. Hello there HRINZers, I know it’s been a while! As I write this a lovely, crisp Wellington day is coming to a close and with all the wild weather recently I hope that, wherever you may be across the country, you’re toasty warm and sheltered from winter’s wrath. There has been a couple of big events for the HOT team over the past couple of weeks, the first being the third and final NZ HR Summit which took place last Thursday. It was a great event so I thought I’d provide you with a short recap of this one-day conference. Here at HRINZ we work hard to provide value to all members, regardless of location, and for a change, this year we decided to take a NZ HR Summit to Tauranga. It’s always a bit of a risk running an event in a new location, but our members in the Bay were very keen to make this a success…and it was! The HRINZ team arrived just before 7am to the vast (and very closed) ASB Arena to prepare for the day. On our return from a quick trip to a local coffee shop for a caffeine boost (thanks for the recommendation Angie!) we were able to enter the venue and get everything prepared for the arrival of the delegates! It was an interesting conference facility, seemingly suspended over rows and rows of...

No Suits Required! A recap of the NZ HR Summit – Northern

No Suits Required! A recap of the NZ HR Summit – Northern...

posted on: Jun 19, 2015 | author: Guest post

In this blog post HR professional of the future, Jonathan Britto, shares his experience of the recent NZ HR Summit in Auckland I had the opportunity to attend the NZ HR Summit – Northern, hosted by HRINZ at the Rydges on the 5th of June. Initially I was apprehensive regarding attending the event as I (probably like your self) don’t always enjoy being bombarded with information for eight hours! Plus it was a Friday, my emails and workload would pile up while I was sitting in a room full of “suits” resulting in an extremely hectic Monday to look forward to. As it turned out, the sessions were constructed to be short and sweet yet informative and contained a high level of interaction between the “delegates”. The range of topics were closely aligned to my role in the HR industry and gave me insights about HR best practices, experience and insights from fellow delegates as well as the ability to mingle socially with industry professionals. To set the stage we had lively introductions from Terry Williams (MC) & warm welcomes from Chris Till (Chief Executive, HRINZ) and Danny Lessem (ELMO – Talent Management Software). Up first to present was Wade Jackson (Mind Warriors International) with an extremely interactive session on ‘The Disruptor – A.D.A.P.T. or die’. The gist of this session revolved around accepting chaos, developing trust, asking ‘what else?’ presencing and taking action. It was only towards the end of the session where I realised that it was the same Wade...

HRINZ Weekly Wrap-up 18 May – 31 May

HRINZ Weekly Wrap-up 18 May – 31 May

posted on: May 29, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. Well, it’s certainly been a long while since my last recap so sorry about that HRINZers. Sometimes work gets in the way of…well, work! We have been very busy here at HRINZ over the past few weeks and there’s certainly plenty to report! Before I get on to this week, I’d like to travel back and share with you all a brief recap of the first NZ HR Summit of the year in Christchurch. On a lovely, crisp morning roughly 50 HR practitioners from all across the South Island descended on the Rydges Latimer Square for a day of learning, collaboration and inspiration. The programme kicked off with local hero, Sam Johnson, who engaged the delegates with his infectious energy, and shared some truly inspirational stories and valuable learnings from his experiences in Christchurch, Japan, Vanuatu and, most recently, Nepal. From there we moved on to a session about ‘Breaking the Bad’ of workplace bullying. Bevan Catley and Darryl Forsyth shared some fascinating insights from their research as part of the Massey University Healthy Work Group while Denise Hartley-Wilkins provided a link back through to the practitioner perspective. Tables worked together to determine a course of action for several different bullying scenarios and there was a real sense of just how important and large this issue is. The message was the NZ could do much, much better. Next up, Darren Levy and Frank...

HRINZ Weekly Wrap-up 27 April – 3 May

HRINZ Weekly Wrap-up 27 April – 3 May

posted on: May 1, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. After a short week, we find ourselves at Friday afternoon once more and it’s not a bad place to be! I hope you all enjoyed your long weekend last weekend. I have to admit that (whilst apparently causing some confusion for employers) the Mondayisation of ANZAC Day was greatly appreciated, particularly after a 4.30am start for the dawn service on Saturday. However, I think the early hour was well worth it for the chance to pay respect to those who gave so much for our country and it seems many others agree with me, judging by the thousands that turned out to services across the country. There have been many events to mark ANZAC100, and you may have seen on the news (or in real life) the parade that took place in Wellington last Friday. Now the HRINZ office balcony is prime parade viewing real estate, the best seat in the house, so we decided to open our doors and share it with Professional Members based in Wellington. Despite the old bus breaking down at the end of Willis Street, it was a great parade and fantastic to see so many people out to watch it on a lovely Wellington afternoon. HOT may have got carried away with the ANZAC biscuit baking though and rather over-catered for our small crowd. Of course, no one was really complaining about having leftover cookies to snack on this week…...

My Experience Shadowing a HR Practitioner – Laura Featherstone

My Experience Shadowing a HR Practitioner – Laura Featherstone...

posted on: Apr 24, 2015 | author: Guest post

HRINZ Student Ambassador for Victoria University, Laura Featherstone, recently took part in a Wellington Branch initiative where she shadowed a HR practitioner for a day to find out what working in HR is really like. HRINZ offers fantastic opportunities for students who have a passion for and want to pursue a career in Human Resources. One exciting program the Wellington Branch of HRINZ offers is the opportunity to ‘Shadow’ an HR Practitioner for a Day. I had the privilege to join three other HR students to Shadow HR Practitioners at HR Shop in Wellington for the day where we were taken to client offices and learnt what working in HR was really like. HR Shop offers outsourced HR services to clients who aim to build high performing teams to achieve business success. Their comprehensive packages offer ongoing support with tailored solutions for their clients that are organized around the different stages of business growth. To begin our day we were introduced to the Managing Director, Samantha Gadd and a Client Partner, Richard Westney. We learnt about the HR Shop story, growth and their clients. Samantha and Richard also told us all about their employment history and how they achieved the positions they have now. It was interesting to hear their success stories and learn about their work in HR. This told us how to put our learning into practice and the different ways of achieving our HR goals. Then, we spoke to the Advisors and Consultants and discussed the...

HRINZ Weekly Wrap-up 13 April – 19 April

HRINZ Weekly Wrap-up 13 April – 19 April...

posted on: Apr 17, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. Well, winter certainly announced its arrival this week, didn’t it? I’m sure its sudden appearance left many scrambling for their winter coats, boots, hot water bottles, or anything to keep warm in these chilly temperatures! As I write this, I’m pleased to be cocooned inside our nice, warm office rather than battling the icy wind buffeting the poor trees outside my window. Nevertheless, while we may want to spend the day under the duvet with a mug of hot chocolate in hand, rain or shine, the show must go on. So here’s what the HRINZ Office Team has been up to this week… Every year HRINZ supports Lawson Williams Consulting Group in conducting a survey of staff turnover in mid to large sized organisations across New Zealand. This week the findings of the 2014 survey were released, and I am pleased to inform you that a copy of the summary report is now available to all HRINZ members on the HRINZ website. Copies of the full report are distributed only to those organisations that participated in the survey, so if you’d like to have a look at that, you’ll have to make sure you take part in the survey later this year. Another thing we encourage all HRINZ members to take part in is the HRINZ Board Election process. Voting opened this week, and it’s your chance to have your say in who governs the Institute,...

HRINZ (3) Weekly Wrap-up 30 March – 12 April

HRINZ (3) Weekly Wrap-up 30 March – 12 April...

posted on: Apr 10, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. It’s been three weeks now since the last Weekly Wrap-up and it feels like a very long time! The NZ HR Awards are beginning to feel like a distant memory after all that has passed with the Easter break, daylight saving, school holidays etc, and yet I still haven’t given you a blog recap of the event. While I won’t go into details (you can read more in the upcoming April/May issue of HumanResources) I will say that the Presentation Dinner was a wonderful celebration of success and achievement, and, according to the large volume of positive feedback we have received, an enjoyable evening was had by all who attended. Even the ever present Auckland drizzle didn’t manage to put a damper on things! As previously mentioned, the event was a sellout, with people even trying to get tickets right up to a couple of hours before the start, so the lesson here for next year is to book early if you’d like to come along. We’ll be back in Auckland on Thursday, 25 February 2016, so be sure to mark it in your diary now! Another date to mark in the diary is October 1 2015, as this is when entries will be opening for the 2016 NZ HR Awards. If you think that perhaps you and/or your team have got what it takes, then why not step up and put in an entry? It’s an excellent process of...

Reflections on Health Benefits of (Good) Work – with Dame Carol Black

Reflections on Health Benefits of (Good) Work – with Dame Carol Black...

posted on: Apr 9, 2015 | author: Chris Till

HRINZ Chief Executive, Chris Till, shares inspiration and ideas from a recent seminar with Dame Carol Black. I was privileged to recently attend a presentation from Dame Carol Black from the UK, arranged by the Australasian Faculty of Occupational and Environmental Medicine, on:- “The Health Benefits of (Good) Work – Implications for New Zealand.” The presentation was delivered in Wellington on 1st April. I was one of the few HR practitioners there (the event was free) and the attendees were mostly occupational and health care professionals, social services and related disciplines. One of my motivations in writing this blog is to try to offset the missed opportunity for HR practitioners to access, understand and promulgate the key, highly important messages that Dame Carol delivered. I know that the research she quoted is primarily UK based but I am also sure that it is highly appropriate and applicable for us here in New Zealand. Dame Carol is Principal of Newnham College, Cambridge, UK. She is  Adviser on Work and Health at the Department of Health, England; Chair of the Nuffield Trust and Chair of the Governance Board, Centre for Workforce Intelligence. As an expert adviser to the UK Department of Health, Dame Carol plays a major ambassadorial role, building and promoting the public and policy position on the positive relationship between work and health in the UK. Previously she was the first National Director for Health and Work (2006–2011), a role created in the UK to provide independent leadership to...

HRINZ Weekly Wrap-up 16 March – 22 March

HRINZ Weekly Wrap-up 16 March – 22 March...

posted on: Mar 20, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. This week has just flown by! It’s hard to believe that Friday has arrived quite so quickly. Although it was actually Monday, it seems only yesterday that our branch committee members were arriving for Orientation Day. It was great to have some of our wonderful volunteers visit us for the day, and I know the whole Head Office Team enjoyed meeting everyone and putting faces to names. It’s always interesting to see if the image you create of someone when you’re communicating via email matches up in real life! Unfortunately due to the weather and some unexpected plane issues, several members were not able to make it to Wellington, but by the sounds of it, those who could get here found it very beneficial. I’d like to give an extra shout-out to those who travelled all the way from the deep south, it shows real dedication and commitment which we truly appreciate. Judging by the discussions happening on the day, the branches have some excellent things planned for the year, so make sure you get along and take advantage of what’s on offer locally. Excitement is building around the office with the NZ HR Awards Presentation Dinner taking place next week. There is still much work to be done with seating arrangements, tickets, speeches, presentations etc, but it’s great to see it all coming together. We’re also delighted at the response we...

HRINZ Weekly Wrap-up 9 March – 15 March

HRINZ Weekly Wrap-up 9 March – 15 March

posted on: Mar 13, 2015 | author: Gabrielle Cus

From our desks to your screen, here is the week that was for the HRINZ Office Team. The office is a hive of activity this afternoon as we all prepare for Orientation Day, which is taking place here on Monday. We’re very much looking forward to welcoming around 30 committee members from across the country to our home, although it will be a tight squeeze to fit everyone in! Hopefully it will be a lovely Wellington day, allowing us to make use of our balcony space overlooking Willis Street. Debbie Dawson will be acting as facilitator, and each member of the HRINZ Office Team will be making an appearance throughout the day to talk about what we do and how we can work together with committee members to deliver excellent events and support to our members at the branch level. Head back here next week for a recap of the event, and some photos from the day. I’m sure everyone will find the networking and discussions with fellow committee members very beneficial and enjoyable! Also enjoyable, will be the NZ HR Awards Presentation Dinner which is now only a week and a half away. Tickets have sold out, so it’s going to be a full house, and, no doubt, a great night! Apologies to those who missed out on tickets, although, we did warn you all to book early to avoid disappointment. However, if you have missed out on a spot this year, never fear, as I will be...

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